Consumers have the following rights of revocation:

Date of 07 / 2017

1. Right of Revocation

You have the right to revoke this contract within fourteen days without specifying any reasons.

The revocation period is fourteen days effective from the day you or a third party nominated by you, which is not the carrier, has taken possession of the last product. In order to exercise your right of revocation, you must inform us (Stepcraft GmbH & Co. KG, An der Beile 2, 58708 Menden, Germany, tel. +49 (0) 2373 179 11 60, of your decision to revoke this contract. For this purpose you can use the attached specimen revocation form which is not mandatory.

2. Consequences of the Revocation

If you revoke this contract, we have to refund all the payments received from you, including the delivery costs (with the exception of additional costs arising from the fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received your notification about the revocation of this contract. For this refund we will use the same means of payment which you had used during the original transaction, unless explicitly agreed otherwise; in no case will you be charged any fees due to this refund.

You must return or transfer the products to the Stepcraft GmbH & Co. KG, An der Beile 2, 58708 Menden, Germany, immediately and, in any case, at the latest within fourteen days from the day on which you informed us of the revocation of this contract. The deadline is maintained if you dispatch the products before the period of fourteen days is expired. We can refuse the refund until the products are returned to us or until you have provided evidence that you have sent the products back to us, depending on which is earlier.

We take over the costs for the return shipment, provided the receipt with the costs of this shipment is included.

If products cannot be returned by regular mail due to their condition and that are marked as "bulky goods" in your invoice, they will be fetched by us.

You must pay for any possible depreciation of the products only if this depreciation can be attributed to any handling of yours that was not necessary for checking the condition, features and functionality of the products.

3. Special Information

The right of revocation does not apply to contracts

  • for delivery of products which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is significant or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of sealed products which are not suitable for return due to reasons of health protection, hygiene or the protection against aging if their seal has been removed after delivery;
  • for delivery of products if these are, due to their condition, inseparably mixed with other products after the delivery;
  • for delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after the delivery.

4. Revocation Template

If you wish to revoke the contract, please fill in this form and return it to:

Stepcraft GmbH & Co. KG
An der Beile 2
58708 Menden
(if via letter)
(if via e-mail)

I / We (*) herewith revoke the contract concluded by me / us (*) regarding the purchase of the following products (*) / the provision of the following service (*):

Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in case of notification via paper):


(* Please cross out the incorrect option.)